Refund & Cancellation Policy
Last Updated: September 18, 2026 • Compliant with Indian Consumer Protection & Payment Gateway Standards
Khejri Ke Balaji Trust is a registered non-profit Public Religious and Charitable Trust (governed by the Rajasthan Public Trusts Act, 1959). Our financial interactions fall into two categories: (A) Voluntary Religious & Ecological Seva Offerings (Daan), and (B) Consecrated Sacred Prasadam & Eco-Pooja Kits distributed on a non-commercial cost-recovery basis. This document clearly sets out our policies for cancellations, transit replacements, and refunds.
1Voluntary Seva Contributions & Tree Adoptions (Non-Refundable)
Contributions made towards:
- Tree Adoption & Planting (₹501): Dedicated saplings (Khejri, Neem, Peepal) planted in your name in Rajasthan sanctuary groves.
- Desert Bird Water Bowl (Parinda Seva at ₹101): Refilling clay bowls with water and grains for wildlife.
- Sacred Akhand Diya & Daily Aarti Seva (₹51): Lighting pure clay lamps during morning and evening aartis.
Policy: Because these are voluntary religious offerings (Daan) dedicated to Pavanputra Hanuman Ji and are immediately deployed for nursery sapling procurement, bio-fencing, and daily water tankers, these contributions are non-refundable once received.
2Order Cancellation for Holy Prasadam & Pooja Kits
For physical shipments such as the Khejri Sacred Prasadam Box, Zero-Chemical Pooja Samagri Kit, or Khejarli Sacred Soil:
- Cancellation Window: You may cancel your order within six (6) hours of placing it, provided it has not yet been packed and consecrated in the morning Mangala Aarti.
- How to Cancel: Send an immediate WhatsApp message with your Order ID (e.g.
KKB-ORD-XXXXX) to our official helpline at+91 9664281174or email seva@khejrikebalaji.org with the subject line “Order Cancellation Request”. - Post-Dispatch: Once an order is consecrated and handed over to India Post or our logistics partner with a tracking number, it cannot be cancelled.
3Damaged in Transit / Defective Items (100% Free Replacement)
We package all sacred items in 100% single-use plastic-free bio-packaging (handmade jute, sal leaves, cardboard). If your parcel arrives damaged or spoiled during transit:
- Take clear photos or a short video of the damaged box/contents.
- Share the proof within forty-eight (48) hours of postal delivery to our WhatsApp Helpline at +91 9664281174 or email seva@khejrikebalaji.org.
- Upon verification, we will immediately offer you a choice of:
- Option A: A 100% free re-dispatch of fresh consecrated prasadam / replacement kit at our sole expense, OR
- Option B: A full refund of the amount paid.
4Refund Processing & Settlement Timelines
All approved refunds are initiated through our payment gateway aggregator (Razorpay, Cashfree, or UPI Network). The refunded amount will reflect back into the original payment instrument (same Bank Account, Debit/Credit Card, or UPI VPA) used during checkout, within 5 to 7 working days, subject to standard inter-bank clearing cycles.
Note: Cash refunds or third-party transfers to alternate bank accounts are strictly prohibited under Indian anti-money laundering regulations.
5. Accidental Duplicate Debits
In the rare event that your account was debited multiple times due to a network timeout or banking gateway glitch:
Please share the bank transaction reference number (UTR) with us. Any duplicate charges are automatically reconciled and refunded back to your account within 3 to 5 business days.